Legal

By accessing hjcave.com (the “Website”), you agree to be bound by these Terms of Use, our Privacy Policy, and our Cookie Policy. If you do not agree, please do not use the Website.

The Website is operated by H.J. Cave & Sons Ltd., a company registered in England and Wales (the “Company,” “we,” “us”). The Website is intended for individuals aged 18 and older. We reserve the right to update these Terms at any time; the date of the most recent revision will appear at the foot of this page.

You may not reproduce, distribute, modify, create derivative works of, publicly display, transmit, or otherwise use the content of this Website for commercial purposes without our prior written consent. Systematic retrieval of data or content from this Website to create or compile a collection, database, or directory is prohibited.

The Website is provided on an “as is” basis. We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of any content. We reserve the right to modify, suspend, or discontinue any feature of the Website at any time without notice.

All pieces offered for sale on the Website are subject to availability. Prices are displayed in the currency selected or detected at the time of browsing and are indicative. Final pricing, including applicable taxes and duties, is confirmed at checkout. We reserve the right to amend prices at any time prior to order acceptance.

An order is not binding upon us until we have sent you written confirmation of shipment. We reserve the right to decline any order for any reason, including suspected fraud, sanctions compliance, or product unavailability.

Payment is accepted by credit card, debit card, Apple Pay, Google Pay, and such other methods as may be made available. All payment information is processed by our payment processor (Shopify Payments) and is subject to PCI DSS standards. We do not store your full card details.

Title to and risk in any piece passes to you upon delivery. All pieces remain our property until full payment has been received.

Data Controller: H.J. Cave & Sons Ltd., London, England. For privacy enquiries, please use the Correspondence page.

Information We Collect

We collect information you provide directly (name, email address, postal address, payment details when making a purchase, appointment requests, career applications, and correspondence); information collected automatically (IP address, browser type, device identifiers, pages visited, referral source, and session duration via cookies and similar technologies); and information from third-party services (payment processors, analytics providers, fraud prevention services).

How We Use Your Information

We use your personal information to fulfil orders and process payments; communicate with you about orders, appointments, and enquiries; provide care and restoration services; improve the Website and our services; prevent fraud and comply with legal obligations; and, where you have consented, to send marketing communications. We do not sell your personal information. We do not share your information for cross-context behavioural advertising.

Data Sharing

We share personal information only with: our e-commerce platform provider (Shopify Inc.) for order processing and hosting; payment processors for transaction completion; shipping carriers for delivery; professional advisers (legal, accounting) where necessary; and law enforcement or regulatory bodies where required by law. All service providers are bound by data processing agreements.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum of six years for tax and accounting purposes.

International Transfers

Your information may be transferred to, stored, and processed in countries outside your country of residence, including the United States, Canada, and the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other legally recognised mechanisms.

Your Rights

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate information; request erasure of your information; restrict or object to processing; data portability; withdraw consent at any time; and lodge a complaint with your local data protection authority. To exercise these rights, contact the Correspondence page. We will respond within 30 days (or within the timeframe required by applicable law).

Security

We implement appropriate technical and organisational measures to protect personal information, including SSL/TLS encryption, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure.

Children

The Website is not directed at individuals under the age of 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

The Website uses cookies and similar tracking technologies. Strictly necessary cookies are required for the Website to function (bag and checkout functionality, authentication, security). Analytics cookies (such as those provided by Shopify Analytics) help us understand how visitors interact with the Website. Marketing cookies may be used to deliver relevant advertising and measure campaign effectiveness.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect Website functionality. For EU/EEA/UK visitors, non-essential cookies will not be placed without your consent.

All orders are shipped fully insured, with tracking and signature required upon delivery. Complimentary white-glove shipping is provided for all orders. Delivery times vary by destination and are estimated at the time of order. We are not responsible for delays caused by customs, carriers, or circumstances beyond our control.

Import duties and taxes for international orders are the responsibility of the recipient unless otherwise indicated at checkout. We currently ship to the United Kingdom, United States, Canada, the European Union, Switzerland, Japan, South Korea, Australia, the United Arab Emirates, and selected additional territories.

We accept returns within 14 days of delivery for a full refund, provided the piece is in its original, unworn condition with all packaging, dust bag, and documentation intact. Bespoke and personalised pieces are not eligible for return. To initiate a return, please contact us through the Contact page. Return shipping is complimentary for orders within the United Kingdom and the United States. For all other territories, return shipping costs are borne by the customer.

For EU/EEA consumers: you have a statutory right of withdrawal of 14 days from the date of delivery, in accordance with the Consumer Rights Directive 2011/83/EU. This right applies in addition to your statutory rights.

Refunds are processed to the original method of payment within 14 days of our receipt of the returned piece. Exchange requests are subject to availability.

All content on this Website — including text, images, photographs, illustrations, designs, logos, trademarks, trade names, and all other intellectual property — is the exclusive property of H.J. Cave & Sons Ltd. or its licensors. The “H.J. Cave” name, the “H.J. Cave & Sons” name, and all associated marks are registered or unregistered trademarks of the Company. No licence or right is granted by implication, estoppel, or otherwise.

Reproduction, distribution, modification, or commercial use of any content without our prior written consent is strictly prohibited and may constitute infringement of our intellectual property rights under the laws of England and Wales, the United States, the European Union, and all other applicable jurisdictions.

To the fullest extent permitted by applicable law, H.J. Cave & Sons Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, arising from your use of the Website or the purchase of any piece. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

For consumers in the European Union, the United Kingdom, Australia, and other jurisdictions with mandatory consumer protection laws, these limitations apply only to the extent permitted by the applicable consumer protection legislation.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For consumers in the European Union: this clause does not affect your right to bring proceedings in the courts of your country of residence. You may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/odr.

For consumers in the United States: any disputes shall be resolved through binding individual arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law. Class actions and class arbitrations are not permitted.

European Economic Area & United Kingdom (GDPR / UK GDPR)

Our legal bases for processing are: performance of a contract (order fulfilment), legitimate interest (fraud prevention, Website improvement), consent (marketing communications), and legal obligation (tax records, law enforcement requests). You have the right to access, rectify, erase, restrict, port, and object to processing. Complaints may be directed to the Information Commissioner’s Office (ICO) in the United Kingdom or your national data protection authority in the EEA. International data transfers from the EEA/UK are safeguarded by Standard Contractual Clauses or adequacy decisions.

Switzerland (FADP / nDSG)

The revised Swiss Federal Act on Data Protection (nDSG) provides rights substantially equivalent to the GDPR. Swiss residents may exercise their rights as described above. Complaints may be directed to the Federal Data Protection and Information Commissioner (FDPIC).

United States — California (CCPA / CPRA)

California residents have the right to: know what personal information we collect, use, and disclose; request deletion of personal information; opt out of the sale or sharing of personal information; correct inaccurate personal information; and not be discriminated against for exercising these rights. We do not sell personal information as defined by the CCPA/CPRA. We do not use or disclose sensitive personal information for purposes beyond what is necessary to provide our services. To exercise your rights, use the Correspondence page. We honour the Global Privacy Control (GPC) signal.

United States — Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), and other states with enacted consumer privacy legislation have rights that may include access, correction, deletion, data portability, and the right to opt out of targeted advertising, sale of personal data, and profiling. To exercise these rights, contact the Correspondence page.

Canada (PIPEDA / Quebec Law 25)

Canadian residents have the right to access, correct, and challenge the handling of their personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA). Residents of Quebec have additional rights under Law 25, including the right to data portability and de-indexation. Consent may be withdrawn at any time. Complaints may be directed to the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec.

Japan (APPI)

Under the Act on the Protection of Personal Information, Japanese residents may request disclosure, correction, cessation of use, or deletion of their personal information. Cross-border transfers are conducted in accordance with APPI requirements, including consent or equivalent safeguards. Complaints may be directed to the Personal Information Protection Commission of Japan.

South Korea (PIPA)

Under the Personal Information Protection Act, Korean residents have the right to access, correct, delete, and suspend processing of their personal data. We collect the minimum personal information necessary and obtain consent prior to processing. Cross-border transfers comply with PIPA requirements. Complaints may be directed to the Personal Information Protection Commission (PIPC).

India (DPDPA)

Under the Digital Personal Data Protection Act 2023, Indian residents (“Data Principals”) have the right to access, correct, erase, and receive grievance redressal regarding their personal data. Processing is conducted on the basis of consent or legitimate use. To exercise your rights, contact the Correspondence page.

China (PIPL)

Under the Personal Information Protection Law of the People’s Republic of China, individuals have the right to access, copy, correct, supplement, and delete their personal information, and to withdraw consent. Cross-border transfers are subject to security assessments, standard contracts, or certification mechanisms as required by the Cyberspace Administration of China. We process personal information in accordance with the principles of lawfulness, necessity, and good faith.

Russia (Federal Law No. 152-FZ)

Under Federal Law No. 152-FZ on Personal Data, Russian citizens have the right to access, correct, block, and destroy their personal data. Processing is based on consent, which may be withdrawn at any time. We comply with localisation requirements where applicable. Complaints may be directed to Roskomnadzor.

United Arab Emirates (PDPL)

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, UAE residents have the right to access, correct, restrict, and erase their personal data. Processing is conducted lawfully, fairly, and transparently. Cross-border transfers comply with applicable adequacy or safeguard requirements established by the UAE Data Office.

Australia (Privacy Act 1988)

Under the Australian Privacy Act and the Australian Privacy Principles (APPs), individuals have the right to access and correct their personal information. We will not disclose personal information to overseas recipients unless we have taken reasonable steps to ensure the recipient complies with the APPs. Complaints may be directed to the Office of the Australian Information Commissioner (OAIC).

Brazil (LGPD)

Under the Lei Geral de Proteção de Dados, Brazilian residents have the right to confirmation, access, correction, anonymisation, portability, deletion, and information about data sharing. Processing is based on consent or legitimate interest. Complaints may be directed to the Autoridade Nacional de Proteção de Dados (ANPD).

Singapore (PDPA), Malaysia (PDPA), Hong Kong (PDPO), Thailand (PDPA), New Zealand (Privacy Act 2020)

Residents of these jurisdictions have rights under their respective data protection legislation, including access, correction, and complaint mechanisms with their national data protection authorities. We comply with applicable local requirements regarding consent, purpose limitation, and cross-border transfers.

For all legal and privacy enquiries:
H.J. Cave & Sons Ltd.
London, England

Please direct all legal and privacy enquiries through our Correspondence page, selecting the appropriate subject.